How can we help?

Simply browse for the item you want, click "Buy Now", and proceed to checkout. You will pay securely through JiveBay. Once payment is confirmed, you will receive a Pickup Code to collect your item from a designated Campus Agent.

The Pickup Code is a unique security code generated after you pay. You must show this code to the Agent to collect your item. Do not share this code with anyone else until you have inspected and accepted the item.

Returns are handled at the point of pickup. Inspect the item thoroughly with the Agent. If it doesn't match the description, reject it immediately, and your money will be refunded to your JiveBay wallet.

You must first verify your student status by uploading a valid Student ID or Admission Letter in your Profile. Once approved by an Admin (usually within 24 hours), you can switch to "Seller Mode" and start posting items.

It depends on the current platform settings. Sometimes listing is free (up to a limit), or there may be a small listing fee (e.g., ₦500) to ensure quality listings. Check your seller dashboard for current rates.

Funds are credited to your JiveBay Wallet immediately after the buyer collects the item using the Pickup Code and the order status is marked as Completed. You can then request a withdrawal.

Buyers pay a small service fee (e.g., 1.5% + ₦100) at checkout. This covers payment gateway charges and platform maintenance to keep JiveBay secure.

Go to your Seller Dashboard > Wallet > Withdraw. Enter the amount (min ₦1,000). Admin will process your transfer to your local bank account within 24-48 hours.

Go to the "Become an Ambassador" page in your menu. Apply with your details. Ambassadors earn higher commissions (₦50 per referral vs ₦5 standard) and get exclusive perks.

Click on "Forgot Password" on the login page. Enter your registered email address to receive a secure reset link.